Daily Archives: May 23, 2011

A most ingenious paradox

It’s the curse of success. You run a business, and all businesses exist to sell something—either a tangible hard product or the more intangible “knowledge and service.” Your customers want a good product, they want it to last, and they certainly don’t want to come back to you when they don’t have to. You do your best to provide them with what they want. Continue reading

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