Technology and education

By Andy Fiffick, MACS Chairman and CEO, Owner Rad-Air Complete Car Care Cleveland,OH

It is no secret that vehicles and sub-systems are changing at an alarming rate, and we need to keep up with technology or else get left behind. We also know if we don’t buy the new tools and equipment, we will no longer to be able to perform our duties in the not-so-distant future.

Knowing this, our actions as shop owners does puzzle me at times! Many of the shop owners I talk to have no problem purchasing the latest and greatest tool or scanner, and even brag about it; however, no one brags about their training program.

Training their staff is one area in which our major competitor has us dead cold. The new vehicle franchisees schedule and require their staff to continue their education as part of their new vehicle franchise agreement. Their staff gets the best vehicle-specific training and equipment each year as new technologies change. Believe me, these vehicle manufactures know training pays dividends for their brand and long term survival.

I honestly believe most independent shops employ staff as good or better than most vehicle or brand- specific shops do, so why are we not training our staff as well? It is easy for the dealer – the manufacturer requires the training as part of the deal. For us, it takes an outright effort to develop a training program for our staff.

For me, our staff is our No. 1 asset and we need to treat them as such. In our shops, we require continual education through affiliate programs and in-house training. Annual performance reviews ensure all employees are on the path to becoming the best technician they can individually become and receive incentive bonuses for updating their education. All training expenses are paid by the company, and we make every effort to develop the professional and technical skills of each employee.

The real question here is: “How are independent shop owners going to compete for the brightest and best talent out there if we do not put a value on training and education of our staff?” Starting a training program in your shop will also reap benefits and ensure your survival. Consider a formal training program for your staff today.

Speaking of training, make sure you attend the MACS Convention and Trade Show in Las Vegas. You can’t get better training for such a small investment anywhere.

See you in Las Vegas!

The Mobile Air Conditioning Society’s blog has been honored as the best business to business blog in the Automotive Aftermarket by the Automotive Communications Awards and the Car Care Council Women’s Board!

When having your mobile A/C system professionally serviced, insist on proper repair procedures and quality replacement parts. Insist on recovery and recycling so that refrigerant can be reused and not released into the atmosphere.

If you’re a service professional and not a MACS member yet, you should be, click here for more information.

You can E-mail us at or visit to find a Mobile Air Conditioning Society member repair shop in your area. Visit to find out more about your car’s mobile A/C and engine cooling system.

The 32nd annual Mobile Air Conditioning Society (MACS) Worldwide Convention and Trade Show will take place January 18-20, 2012 at the Rio All Suite Hotel and Casino in Las Vegas, NV.


About macsworldwide

Mobile Air Conditioning Society (MACS) Worldwide Founded in 1981, MACS is the leading non-profit trade association for the mobile air conditioning, heating and engine cooling system segment of the automotive aftermarket. Since 1991, MACS has assisted more than 600,000 technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS) Worldwide’s mission is clear and focused--as the recognized global authority on mobile air conditioning and heat transfer industry issues.
This entry was posted in Automotive, Automotive training, Mobile Air Conditioning and tagged , , , , , , , , . Bookmark the permalink.

2 Responses to Technology and education

  1. Amit Kumar says:

    Indeed a very nice post, I also belong to Chevy car repair, auto repair, auto shop Las Vegas, Truck repair shop, Industry. I love to enjoy reading fresh post on this

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.