Improve your customer services skills at MACS Training Event

 By Jim Taylor, Editor MACS ACtion Magazine

Meet the teacher
Continuing our series of blogs introducing some of the teachers and presenters that will be presenting classes at the upcoming MACS Training Event and Trade Show in February. Each of these class leaders has been chosen for their detailed knowledge of their topic and their ability to present it to you.


Greg Marchand, CarQuest Technical Institute
“Exceptional customer handling skills” 

Your customer has thousands of service options, and you can’t afford to lose one customer. Greg will introduce his four customer types and offer methods to provide excellent service for each. You can create customers for life and provide high levels of service satisfaction.

Greg understands this from both sides of the counter—he  has been a business owner, dealership technician, assistant service manager, college professor, Toyota training specialist, and manufacturer representative. He’s an ASE master technician, Toyota master diagnostic technician, and is an ATTP-Certified instructor. Greg also holds an undergraduate degree in automotive technology and an MBA in organizational sustainability.

Hey Greg, what’s going on in your class in Orlando?

“This class will be unlike the other classes you will attend that weekend. Participants always look forward to the interactive nature of the class and the fact that they learn real-world techniques that can be employed before they even get home!

You will get three things from attending this class:
1) I’ll show you multiple ways that you can make your repair shop standout from all the rest.

2) I’ll provide you with tools and techniques to help you to create a customer for life.

3)  And I’ll help your work day go more smoothly and be more profitable…not to mention we’ll have fun doing it!

The Mobile Air Conditioning Society’s blog has been honored as the best business to business blog in the Automotive Aftermarket by the Automotive Communications Awards and the Car Care Council Women’s Board!

When having your mobile A/C system professionally serviced, insist on proper repair procedures and quality replacement parts. Insist on recovery and recycling so that refrigerant can be reused and not released into the atmosphere.

If you’re a service professional and not a MACS member yet, you should be, click here for more information.
You can E-mail us at or visit to find a Mobile Air Conditioning Society member repair shop in your area. Click here  to find out more about your car’s mobile A/C and engine cooling system.

The 33rd annual Mobile Air Conditioning Society (MACS) Worldwide Training Conference and Trade Show, Be the Best of the Best will take place February 7-9, 2013 at the Caribe Royale, Orlando, FL.


About macsworldwide

Mobile Air Conditioning Society (MACS) Worldwide Founded in 1981, MACS is the leading non-profit trade association for the mobile air conditioning, heating and engine cooling system segment of the automotive aftermarket. Since 1991, MACS has assisted more than 600,000 technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS) Worldwide’s mission is clear and focused--as the recognized global authority on mobile air conditioning and heat transfer industry issues.
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