A lesson in HD diagnostic software

By Jim Taylor, Editor MACS ACtion Magazine

Meet the teacher
Continuing our series of blogs introducing some of the teachers and presenters that will be presenting classes at the upcoming MACS Training Event and Trade Show in February. Each of these class leaders has been chosen for their detailed knowledge of their topic and their ability to present it to you.

Tom Wilkins & Mike Maxwell, Noregon Systems
“JPRO software” for HD and Off-road vehicles


The HD market is catching up quickly to the passenger car segment as expanded electronics and diagnostics make their way onto big workhorse vehicles. Tom Wilkins and Mike Maxwell introduce Noregon Systems’ JPRO diagnostic software. Their product isn’t the only game in town but it is one of the most popular. If you work on any of the most popular trucks and engines – International, Detroit, Freightliner, Volvo, Cummins, Mercedes, Ford, GM and many others – you need to be in this class.

Both these teachers have the chops to get you up to speed quickly. Tom has more than 25 years experience training technicians with Cummins and Thomas Built Bus products and currently trains technicians to use Noregon Systems products. He is also an expert in shop operations, estimating processes and diagnostic tooling requirements. Mike Maxwell came to Noregon from Wells Lamont Industrial and prior to that served in management positions at Trico, NAPA and other automotive distribution companies.

We asked why this class is important to be in.


Tom said,Making more money in the mobile service business is about two things—selling more parts and labor and increasing your value to your customer.

“In mobile service you need the right tools and processes to accomplish this consistently and better than the other guy. Since 1995 (with the onset of electronic systems on heavy duty vehicles)  the processes and tools were designed to diagnose and fix one problem and system at a time.

“OEMs have perpetuated this with their application design. This class seeks to explain why serialized diagnostic  tools and processes are outdated and inefficient. Using tools like JPRO address this issue and put money in your pocket and make your better at mobile service than the other guy.”
Mike added, “In short, we’ll help you get your vehicles on the road faster, saving you time and money.  JPRO provides technicians with a user-friendly way to get a complete view of vehicle systems. with a significant reduction in the time needed to find issues and make repairs. Our software provides over 28,000 heavy and medium duty truck OEM fault codes—the most complete  coverage in the industry.”

The Mobile Air Conditioning Society’s blog has been honored as the best business to business blog in the Automotive Aftermarket by the Automotive Communications Awards and the Car Care Council Women’s Board!

When having your mobile A/C system professionally serviced, insist on proper repair procedures and quality replacement parts. Insist on recovery and recycling so that refrigerant can be reused and not released into the atmosphere.

If you’re a service professional and not a MACS member yet, you should be, click here for more information.
You can E-mail us at macsworldwide@macsw.org or visit to find a Mobile Air Conditioning Society member repair shop in your area. Click here  to find out more about your car’s mobile A/C and engine cooling system.

The 33rd annual Mobile Air Conditioning Society (MACS) Worldwide Training Conference and Trade Show, Be the Best of the Best will take place February 7-9, 2013 at the Caribe Royale, Orlando, FL.


About macsworldwide

Mobile Air Conditioning Society (MACS) Worldwide Founded in 1981, MACS is the leading non-profit trade association for the mobile air conditioning, heating and engine cooling system segment of the automotive aftermarket. Since 1991, MACS has assisted more than 600,000 technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS) Worldwide’s mission is clear and focused--as the recognized global authority on mobile air conditioning and heat transfer industry issues. www.macsw.org
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