Reporting Counterfeit Parts


by Jacques Gordon

You can help stop the spread of counterfeit parts.

Soon there will be a new tab on the home page of the MACS website (www.macsw.org) called “Counterfeit Product Reports.” This will be on the public section of the Website that can be viewed by anyone.

If you’re a manufacturer or supplier and you know your brand name is being counterfeited, tell us what you know and we’ll post the information. If you’re a tech and suspect you have purchased a counterfeit auto part or service product, look for a report on our Website. If you don’t see one, please file a report yourself.

Provide as much information as you can. Include the (purported) brand name, a description of the product and whatever details you have about where and when it was purchased. If possible, take photos showing the differences between the counterfeit and known-good parts and packages. If the part or product was installed, tell us what happened next: did it perform properly or did it fail or cause something else to fail? Is there a characteristic symptom or failure that will help a tech recognize a counterfeit part has been installed? Be as thorough as possible, help us see the difference between the counterfeit and the real thing.

Make sure you understand the definition of “counterfeit.” In the auto parts business, it’s not the product that’s being stolen by counterfeiters, it’s the brand. Copying a product and selling it under another name without license from the party that created or holds the patent on that product is intellectual property theft. Copying the brand, package, label or trademark that leads the customer to believe they’re buying a brand-name product is counterfeiting.

To file a Counterfeit Product Report, contact me through email (jacques@mcasw.org) and tell us what you know. We’ll check with the manufacturer and post all the details we can find in ‘Counterfeit Product Reports’ on our Website.

 

 

 

The Mobile Air Conditioning Society’s blog has been honored as the best business to business blog in the Automotive Aftermarket by the Automotive Communications Awards and the Car Care Council Women’s Board!

When having your mobile A/C system professionally serviced, insist on proper repair procedures and quality replacement parts. Insist on recovery and recycling so that refrigerant can be reused and not released into the atmosphere.

If you’re a service professional and not a MACS member yet, you should be, click here for more information.

You can E-mail us at macsworldwide@macsw.org or visit to find a Mobile Air Conditioning Society member repair shop in your area. Click here  to find out more about your car’s mobile A/C and engine cooling system.

The 34th annual Mobile Air Conditioning Society (MACS) Worldwide Training Conference and Trade Show, Be the Best of the Best will take place January 16-18 2014 at the Sheraton New Orleans.

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About macsworldwide

Mobile Air Conditioning Society (MACS) Worldwide Founded in 1981, MACS is the leading non-profit trade association for the mobile air conditioning, heating and engine cooling system segment of the automotive aftermarket. Since 1991, MACS has assisted more than 600,000 technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS) Worldwide’s mission is clear and focused--as the recognized global authority on mobile air conditioning and heat transfer industry issues. www.macsw.org
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