Team Toyota hosts Section 609 Certification Class


By Steve Schaeber, MACS Technical Editor

Team Toyota’s Parts, Service & Collision Center in Langhorne, PA recently hosted a MACS Section 609 Certification Class for 39 technicians employed at their Lincoln Highway location. The training material was presented by yours truly, who had an opportunity before class to check out their facilities. You may be thinking that since it’s a dealership, you already know what to expect when walking through the door. I know I did, but boy, was I in for a surprise!

Team Toyota is one of the most well-known dealers on Route 1 in Langhorne, PA.

Team Toyota is one of the most well-known dealers on Route 1 in Langhorne, PA.

As a technician who’s worked for and visited my fair share of dealers, I can tell you that Team Toyota’s service facility truly stands out from the crowd; and not just from a customer’s perspective, either. One glance down the shop’s service lane and you can tell that appearances matter to them. They pride themselves by keeping a neat, orderly shop.

Have you ever seen so many service bays in one shop?

Have you ever seen so many service bays in one shop?

It may not look like it, but there are three separate service lanes in this picture. But looks can be deceiving; there are even more bays around back!

It may not look like it, but there are three separate service lanes in this picture. But looks can be deceiving; there are even more bays around back!

Route 1 in Langhorne is well known throughout the region. This area has one of the highest concentrations of both new and used car dealerships in the state. Because of this one stop shopping, it’s common to see license plates from PA’s neighboring states of New Jersey and Delaware, but also from as far away as Maryland, New York and even Connecticut!

Many of these dealerships offer similar services and amenities to their customers, such as sales, service, parts and sometimes collision repair. As you would expect, there is often a waiting area for customers to use while their vehicles are being serviced. Team Toyota also has a waiting area, but it’s not like anything you might expect. In addition to three 60” flat screens and two dozen lounge chairs, they offer several eating tables and a few work stations with computers. There’s also a full service café next to their twelve seat theater, a quiet room and a separate kids play room (across the floor from the quiet room, of course!).

Most service shops provide a waiting area for their customers. How many offer an environment like this?

Most service shops provide a waiting area for their customers. How many offer an environment like this?

The café is open to employees as well as to the public. Several technicians stopped by to grab lunch while we were there.

The café is open to employees as well as to the public. Several technicians stopped by to grab lunch while we were there.

Although it only seats twelve, it’s quiet and dimly lit; perfect for watching movies while waiting for your car!

Although it only seats twelve, it’s quiet and dimly lit; perfect for watching movies while waiting for your car!

Libraries are quiet zones for a reason, and if you’ve ever tried to read a book or get work done in a waiting room, you know that conditions aren’t always optimal. This room provides a quite place to go when you need to maximize your waiting time.

Libraries are quiet zones for a reason, and if you’ve ever tried to read a book or get work done in a waiting room, you know that conditions aren’t always optimal. This room provides a quiet place to go when you need to maximize your cwaiting time.

Kudos for the kids’ room!

Kudos for the kids’ room!

Three flat screens provide a good view from many angles.

Three flat screens provide a good view from many angles.

There’s plenty of room at the service counter to drop off and pick up your vehicle.

There’s plenty of room at the service counter to drop off and pick up your vehicle.

One of the best parts of traveling with your job is getting to see the different places where people work. This trip definitely had some wow factor, and Team Toyota’s facility is one I won’t soon forget. Same goes for the training; while the material might be the same from class to class, it’s the people that stand out and make the difference.

Technician training is a continuous process, which includes Section 609 Certification.

Technician training is a continuous process, which includes Section 609 Certification.

Are you interested in hosting a MACS training clinic at your shop? Would you like to participate in a MACS training event in your area? Send an e-mail to steve@macsw.org or visit our website at www.macsw.org for more information.

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About macsworldwide

Mobile Air Conditioning Society (MACS) Worldwide Founded in 1981, MACS is the leading non-profit trade association for the mobile air conditioning, heating and engine cooling system segment of the automotive aftermarket. Since 1991, MACS has assisted more than 600,000 technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS) Worldwide’s mission is clear and focused--as the recognized global authority on mobile air conditioning and heat transfer industry issues. www.macsw.org
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