Tag Archives: #diagnosis

When you assign an A/C job to a non specialist


If your shop’s A/C  specialist is busy and you want to get the diagnosis started, you can assign the preliminaries to any technician in the shop. Here is what GM asks a technician to be able to provide when he … Continue reading

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Service managers: are you asking the right questions?


Too many technicians fail to get all the information they really need when a car comes in with a “poor A/C performance” complaint. Okay, not all motorists are observant, but you can at least try. The following are based on … Continue reading

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